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FAQ

We aim to make your Fancy Kids experience as fun and fuss-free as possible. That’s why we’ve put all our common service and delivery queries in one place.

Can’t find the info you need? No problem, simply email us at boonkidsonline@gmail.com or
whatsapp :+91 9497307747 we’ll get right back to you with an answer.

Where do you deliver to?

We’re based in Kerala but deliver to happy customer all over India We work with a collection of fantastic courier services to ensure your order gets to you as fast and securely as possible.

How can I change my delivery address?

You'd just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our Kerala Office which is located in Kothamanagalam suburb of Ernakulam Dist. If your items have already been dispatched, changing your delivery address isn't usually possible and you may be charged for arranging redelivery.

How much does delivery cost?

Have a look at our Shipping section for estimated delivery costs for your area of the world.

How long will delivery take?

Our standard delivery time is 3 to 6 working days for India orders. We use DTDC and Speed Post so far they does good job.

What payment method do you accept?

We accept all major credit and debit cards, including Visa Credit, Visa Debit, Mastercard and Direct Bank deposit.

What is your return process?

We operate a super simple return process. Just let us know you wish to return any purchase by emailing our team - at boonkidsonline@gmail.com or whatsapp :+91 9497307747and we’ll talk you through next steps.

Can I exchange my item?

Of course you can. Just like the Returns section you can find all the information you need by checking out our Exchange page.

Can I track the process of my order?

Yes you can. Once The order is shipped we will get you the tracking details to your email and to you account. We will be tracking your order until it reaches to your hand.

I'm a designer, can I work with you?

We love hearing from and working alongside new talent. Contact our team at at boonkidsonline@gmail.com or whatsapp :+91 9497307747 and we’ll be in touch.